Patient Experience and Consumer Engagement (PEACE) Methodology

Aim

The Patient Experience and Consumer Engagement (PEACE) methodology supports the ACI’s ongoing commitment to promote meaningful engagement and consumer-led redesign of healthcare. 

Benefits

The PEACE methodology captures consumer input and harnesses direct patient and carer experience to inform ACI activities.

Summary

Background

The ACI has supported consumer participation since its inception, offering consumers a seat at the table alongside clinicians in its networks. There are currently over 70 consumers directly involved in the ACI’s activities; who include patients, carers and representatives of non-government organisations in NSW. The PEACE team is responsible for building the capacity and network of consumers involved in the ACI and strengthening their contribution across all of our activities. The PEACE team also supports the ACI Consumer Council, which is the representative body for ACI consumers and advises the Board on consumer engagement strategies.

The establishment of the PEACE team builds the ACI’s capacity to capture real time patient and staff experience to improve healthcare delivery. Patient, carer and staff experiences of the healthcare journey comprise the ’end-user experience’ of how well our health systems and processes are working and interacting. This is valuable insight into what we can do to design, plan and evaluate improved and innovative systems. The PEACE team offers information, advice, resources and tools to capture patient/carer/staff experience; including Patient Experience Trackers (PETs), videos, interviews, focus groups and Codesign expertise. A PEACE Framework is in development to help ACI Networks, Institutes and Taskforces navigate patient experience and consumer engagement strategies.

Partnerships

Key Dates

Pilot Sites

Implementation Sites

Evaluation

Related Initiatives

  • Patient Experience Trackers

Contact

Tara Dimopoulos-Bick
PEACE Team Manager
tara.dimopoulosbick@health.nsw.gov.au
02 9464 4658

Raj Verma
Director, Clinical Program Design and Implementation
raj.verma@health.nsw.gov.au
02 9464 4605

Page Top | Added: 23 September 2014 | Last modified: 23 February 2015

ACI
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Contact:
Tara Dimopoulos-Bick
PEACE Team Manager
Email
02 9464 4658
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