How to Develop and Implement a Model of Care


Providing a methodology for ACI networks to use when creating a model of care (MoC), and to assist networks to implement models that they have developed. 


Brings together change-management techniques to create five key phases when developing a model of care:

  • Project Initiation; 
  • Diagnostic; 
  • Solution Design; 
  • Implementation; 
  • Sustainability.


A model of care broadly defines the way health services are delivered. It outlines best-practice care and services for a person, population group or patient cohort as they progress through the stages of a condition, injury or medical event.

It aims to ensure people get the right care, at the right time, by the right team and in the right place.

When designing a new MoC, the aim is to bring about improvements in service delivery through effecting change. Therefore, developing a MoC is considered to be a change-management process.

Development of a new MoC does not finish when the model is defined; it must also encompass implementation and evaluation of the Model, and change-management processes throughout. 



Key Dates

Pilot Sites

Implementation Sites


To be determined.

Related Initiatives

Further Details

The following documents are available via this link:

  • Process flow chart for developing a Model of Care
  • Understanding the process to develop a Model of Care: An ACI Framework


Jennifer Parkin
A/Program Manager, Clinical Redesign Project Implementation
02 9464 4651

Raj Verma
Director, Clinical Program Design and Implementation
02 9464 4605

Page Top | Added: 8 November 2013 | Last modified: 18 November 2013

Jennifer Parkin
A/Program Manager, Clinical Redesign Project Implementation
02 9464 4651