Guidelines for the use of Telehealth for Clinical and non-Clinical Settings in NSW


The Agency for Clinical Innovation (ACI) Rural Telehealth Working Group has developed state-wide Guidelines for those using telehealth across NSW. The aim of these guidelines is to provide a framework which will support improved use and continuity of telehealth consultations. It provides a focus on the communication and reporting of telehealth consultations for clinical handover and how these consultations should be managed and funded.


  • Ability to reduce wait times; 
  • Focus on patient centred care closer to home; 
  • Additional way of providing broader care options; 
  • Implementation of best practice continuity of care; 
  • Reduced costs and increased safety for patients and health organisations.


  • To increase consistent Telehealth usage patterns across the state by providing practical information with useful templates
  • Focus on documentation and appropriate clinical handover to provide best practice for continuity of care
  • Outline the funding models for telehealth and how to cost and document Telehealth services



  • ACI Rural Health Network
  • Currently the guidelines are out for consultation where all LHDs, Medicare locals, NGOs, pillars, GP organizations and SHNs are able to provide comment

Key Dates

Pilot Sites

Implementation Sites

Once developed this will be a statewide resource for all of NSW.


Related Initiatives

Further Details


Chloe Moddel
Implementation Project Officer (Telehealth)
02 9464 4654

Raj Verma
Director, Clinical Program Design and Implementation
02 9464 4605

Page Top | Added: 23 September 2014 | Last modified: 3 March 2016

Chloe Moddel
Implementation Project Officer (Telehealth)
02 9464 4654