Introducing patient-reported measures

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Using patient feedback to improve care

Healthcare is changing to align with what matters to the people of NSW – their quality of life.

Patient-reported measures are captured in patient surveys to give clinicians an insight into the needs and expectations of patients at the point of care.

This feedback helps to drive improvement across the NSW health system.

Using this feedback, we can also inform the health system about where it is performing well and where there are opportunities for improvement. This will drive service delivery to ensure patients have the best possible experiences and outcomes from their healthcare.

While feedback from patients has been collected for some time (mostly for research, input into clinical quality registries and/or for quality improvement), a statewide Patient-Reported Measures (PRMs) Program builds on this by using patient feedback across all levels of the health system:

The data collected through this program will be used to:

PRMs enable NSW Health to deliver better value healthcare that is sustainable over time.

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Contact us

Email the team at ACI-PRM@health.nsw.gov.au or find out how to stay informed about PRMs.